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RETURN&REFUND POLICY

RETURN

We accept cancellation of orders before the product is shipped or manufactured. If an order is cancelled, you will receive a full refund. We cannot cancel an order if the product has already been shipped.

Within 15 days of receipt of your order, you must request or notify us of a return or replacement order for the following primary reasons (not subject to return shipping charges)

1. Product received has been bumped or damaged

2. Wrong product was received

3. The received product differs greatly from the size of your order

 

Please note that

1. If you receive the product is not satisfied, you can consult with our customer service to deal with the program 

2. Due to the light or display of the monitor when the photo was taken, the color of the picture in the ad may be slightly different from the actual item. Therefore, please allow for a 20% difference between the picture in the ad and the actual item you receive.

3. If the problem is serious, we may choose to replace the item or issue a refund within a reasonable period of time. In this case, the product may be reserved for the customer's disposal.

 

Please contact our customer support team at

petihomeie@gmail.com

 to begin the complaint process. You should include the following information for better support.

1. order number

2. Video or photo of the faulty product

3. If your claim is about receiving the wrong product, please include photos of the wrong product. 

4. If your claim is about a size or location issue, please include a measuring tape, stick or ruler in the photos of the affected garment.

 

REFUND

Once you receive the refund confirmation from our support team, it may take around 3-5 days to process your refund. Once we issue your refund, it may take time for your fund to appear in your account balance (depending on your financial institution). See the table below for more details.

 

NOTE: 

Refund timing to a pre-paid card depends on the issuer of the card. The refund can take up to 30 days to process based on the policy of the issuer.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time (5 business days) before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at  

petihomeie@gmail.com